1. The company does not offer a return policy on the products listed above. All bespoke doors and window products are made specifically for your requirements i.e hinge colour, type of threshold, hardware colour etc. therefore, returns are not possible. The statutory period does not apply to these products as they are all bespoke to your order specifications. All products are made to order and manufactured to your requirements. Goods are not kept in stock
2. We cannot accept, return or refund items that are listed as they are specially manufactured goods unless they are found to be faulty. If you believe an order or part of an order to be faulty or incorrectly supplied, please contact a member of the after-sales team via email Support@doorlab.co.uk.  At this point, we will assess your order details and claim to ascertain whether the fault lies within the manufacturing process. The aftersales team will then liaise directly with you to exchange any goods and offer solutions.
3. Please note all images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Product. Your Product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our bespoke products are made from Aluminium there is an extra 2-5mm tolerance on all the dimensions and measurements you provide.
4. The Company reserves the right, in agreement with the Purchaser, to request an Independent Inspection of any allegedly defective goods, or to carry out a mutually agreed inspection to identify whether the goods have been properly installed, used, maintained, stored, or serviced. The Company reserves the right to make a charge to cover any reasonable costs if the goods have not been properly used, installed, maintained, stored, or serviced.
5. Bespoke or personalized goods are exempt from the right to cancel for a change of mind. Therefore, you only have a right to cancel the contract if the goods do not conform to the contract. If they conform but you simply don’t like them or have changed your mind, the seller is not obliged to let you return them or provide any form of refund.
6. Please make sure your measurements are correct and accurate and consider the Aluminium tolerance. Unfortunately, we cannot accept the return of a made-to-measure Product if the reason for the return is that you provided us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to made-to-measure Products that are faulty or not as described.
7. In the event of a breakdown of parts covered under guarantee, the company will always look to replace the parts in the most cost-effective way possible. For example, if an external handle becomes defective, the company will look to replace only the external handle and not both internal and external.

1. The customer should be present at the time of delivery and is responsible for unwrapping and checking the products for any sign of damage before a signature is given, and must ask the delivery driver to wait while the delivery is checked.
2. It is your responsibility to unwrap and check your product for any sign of damage before you sign for your delivery. You have a further 24 hours to report damages after delivery, provided the items have not been installed. In the rare event of damage being present, you should make the driver aware and sign the delivery note as "damaged". Any damages reported after you have signed for the delivery may not be accepted, and remakes may be chargeable.
3. It is the customer’s responsibility to sign for the correct number of items as shown on the delivery consignment note.
4. The driver must be notified of any shortages, and these should be detailed on the consignment note before a signature is given. Any shortages reported that were not noted at the time of signing may not be accepted, and re-makes may be chargeable.

1. The company may need to supply subsequent replacement parts for a product that has been delivered. A temporary part may be used until the necessary part is available. The replacement parts would be supplied to the customer on a supply-only basis and not include fitting or installation of the item. Nor will the company be liable for any such third-party costs.
2. Any replacement parts supplied under the guarantee are on a supply-only basis and do not include fitting or installation of the item. Nor will the company be liable for any such third-party costs

1. In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information, the company reserves the right to refuse or cancel any orders listed at the incorrect price, whether or not the order has been confirmed. The company will confirm, in writing, within 5 working days if this is the case

1. The customer must provide the company with the exact billing address and a contact phone number, which should match with the address and phone number registered to the customer’s credit/debit cards/bank. Incorrect information may cause a delay in processing the customer’s order. The customer’s order will only be processed once the necessary card authorisation has been received.
2. We accept major credit and debit cards (excluding American Express) using global payments. We take your security very seriously, therefore your details are not stored with us or the website. To pay with a credit or debit card, simply check out and select pay with card.
3. All credit and debit card holders are subject to validation and authorisation by both global payments and the card issuer. That means you might need to verify your card payment with 3D Secure to complete your transaction. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone. 
4. We accept payments via PayPal. All you need to do is select PayPal as your payment method at checkout. You’ll then be redirected to the PayPal website to proceed with the payment. If you’re already a PayPal customer, you can log in with your user details and confirm the payment. If you’re new to PayPal, you can create a PayPal account and then confirm the payment.

1. we aim to almost always use our vehicles and drivers to ensure high standards of delivery. Delivery terms vary based on the product. Please see below relevant section below.
2. The company generally offers a 14-75 working day lead time and will usually confirm a provisional delivery date within 14 working days of order confirmation. The company will do all it reasonably can to meet the delivery period advised to the customer. In the case of unforeseen circumstances beyond the company's reasonable control, such as weather, traffic, machinery, and vehicle breakdown, or being let down by suppliers, it will contact the customer and agree on an alternative date. The company will do its best to meet the outlined delivery schedule, but shall not be responsible for any failure to deliver ordered products within these stated time frames.
3. Force Majeure: The company reserves the right to defer the date of delivery of the Products, to cancel the Contract, or to reduce the quantity of the Products delivered in each case without liability to the Buyer if it is prevented from or delayed in the delivery of any Products due to circumstances beyond its reasonable control.
4. We strongly advise not booking in builders/installers or arranging plans around your delivery date as this is given in good faith and subject to change due to unforeseen circumstances out of our control such as the weather, traffic, machinery, or vehicle breakdown, or being let down by suppliers. We will endeavour to give you as much notice as realistically possible in these situations. Given this we are unable to give delivery times.
5. Please be advised our deliveries are a one-man curb-side service. Therefore, should help be required in lifting it is the customer’s responsibility to ensure a suitably able person is on-site to assist the driver in unloading. The company recommends 2 - 3 suitably able persons depending on the goods being delivered.
6. All deliveries are made on dedicated glazing vehicles capable of carrying large frames, however, it is sometimes necessary to supply the outer frames in kit-form for transportation reasons. As standard, outerframes will be supplied fully assembled unless deemed oversized. Outerframes can also be supplied in kit-form on request, if required for site access reasons. This must be stated in the order notes section if required. If in doubt please contact the company.
7. Should the customer wish to change their delivery date for any reason, the company requires no less than 48 hours written notice. The company will attempt to meet the customer’s reasonable request. Should the company not be given notice and the delivery fails, the company reserves the right to apply a re-delivery charge.
8. Deliveries will wherever possible be consolidated into one delivery drop for each order, however, the company may be required at times to split an order into multiple delivery drops. The customer will be informed of this via email once the order has been processed.
9. Although rare, on occasions incorrect goods are supplied. We therefore request you fully check the specifications (sizes, style, etc) are correct. If you are unhappy with any part of an item supplied, do not begin the installation and instead report it to us. For this reason we again strongly advise against booking in builders/installers or arranging plans around your delivery date
10. Lead times stated at the time of ordering are not final. All delivery times are from the date we receive a finalised order, online or by e-mail, and when payment is made in full. Any modifications to the order will more than likely result in a delay in the delivery.
11. Delivery times are Monday to Friday 7:00 am until finished, unless agreed otherwise in writing. You must allow proper access for a long wheel-based van.
12. The unloading of the vehicle is the customer’s responsibility.
13. if there are any parking restrictions you must advise us prior to delivery.
14. If a parking permit is required this must be available on the day of the delivery
15. Any meter or parking fees are to be paid by the customer.
16. If there is no one at the delivery address, the delivery will be re-scheduled at the convenience of the company, and the customer will be subject to a new delivery charge. Please note where the customer is eligible for free delivery, charges will still be incurred. 
17. All health and safety precautions and site risk assessments are the customer’s responsibility.
18. At no time will the company be liable for loss or injury of any kind, due to delivery
19. All goods when received will be deemed delivered in good order unless stated at the time of delivery.
20. No claims will be entertained after the day of delivery for damaged or missing articles.
21. You must not arrange for the installation of the supplied product on the same or next day after delivery to allow for any shortages to be delivered. Any shortages will be delivered as soon as possible but with no specified time limit.
22. The company is not responsible for any delay to the delivery or installation and any related financial or consequential loss.
23. At no time is the delivery time the essence of the contract and Door Labs will not accept any claim in relation to a delayed delivery.
24. All quoted delivery times are subject to specific products ordered and subject to change

Lead times vary from product to product, you will find the live lead time on the product page. If the item requires configuration, once configured you will have the live lead time for the item you have specified. Lead times are always advertised in working days (Monday to Friday). Items delivered directly from the supplier cannot be delivered at the weekend. If your order contains items manufactured by us and items manufactured by other suppliers, the order will automatically be split and processed accordingly, therefore, please allow for multiple deliveries based on products chosen.

1. Warrantees: 

• 10-year paint or foil guarantee on all our products
• 1-year hardware guarantee on all products
• 5-year guarantee on all our glass sealed units

1. The company is not responsible for the incorrect installation or instruction on how to install the products supplied.

The Company accepts no liability in respect of the following:

1. Damage due to accident, storm, flood, neglect, misuse, faults, or premature deterioration which results from the Purchaser’s failure to comply with the Company’s maintenance instructions;
2. Damage resulting from subsidence due to soil shrinkage underground or mine working;
3. Damage or deterioration in the product arising out of normal wear and tear.

The guarantee below covers all the products supplied as follows, from the date of purchase:

1. All hardware used on our products has a 1-year warranty 
2. In the case hardware must be replaced, a replacement will be sent out and we will not reimburse you for the labour required to replace it.
3. The aluminium and paint are guaranteed by the aluminium extrusion house, the bifold hardware is guaranteed by the hardware manufacturers, the glass, and integral blinds are guaranteed by the glass company. No guarantee is with us
4. All products have a standard weather rating and should not be fitted in an extremely exposed elevation or when adjacent to coastal areas. Claims against poor weather performance will not be accepted when installed outside the above guidelines.
5. The guarantee will be invalidated for doors if the track is not kept free of debris and not installed in line with the instructions supplied and if doors are not maintained in general.
6. All Drawings are viewed from outside 
7. No liability will be accepted for misinterpretation of drawings.
8. Where the lintel is fitted and on survey, this is shown not to be the case, the customer will be required to have a lintel installed by another contractor or the customer may cancel the order. The customer will be liable to a two hundred- and fifty pounds charge to cover costs incurred.
9. All bifold doors are supplied only on the basis that they are to be located on the ground floor unless verified in writing by the company that they are suitable for your location and wind loading.
10. Any structural calculations are the responsibility of the customer.
11. All bifold doors should have a suitable steel or catnic lintel fitted above the head of the frame. Timber lintels can only be used at the customer's risk and no defect in relation to the performance of the folding door will be accepted when a timber lintel is used.
12. All folding doors are to have no more or less than an eight to fifteen-millimetre gap around the frame when installed. Outside these tolerances the performance of the door is not guaranteed and the warranty is void. Additional packing with any other material to make up for any miss- measurement or excessive tolerances will also void the warranty.
13. All folding doors can only be fitted into brickwork reveals and within the tolerances. Doors installed by the customer into any other aperture are at the customer's own risk and not covered by the warranty.
14. All folding doors supplied are for domestic use only.
15. The customer is responsible for conforming to all current planning and building regulations of the relevant local authority.
16. Low threshold doors do not offer the same weather performance, to the bottom of the door only, as standard rebated thresholds. You must therefore in the design and construction of the opening for your folding door allow for the removal of rainwater, immediately in front of the threshold, to avoid water ingress. We recommend eco-drainage systems for this application. Claims for water ingress will not be accepted when water management drainage channels are not used. The primary purpose of low threshold doors is level access. This is achieved by removing the rebated stand. Air tightness to the bottom of the door is achieved by brush seals closing over the top of the low threshold which provides satisfactory draught-proofing. However, if the doors are not correctly installed and aligned draughts may be experienced to the bottom of the door. Under extreme weather conditions, the threshold area may be liable to draughts. This is normal and not a fault of the door. If you are concerned by water ingress or draughts, you should use the standard rebated threshold.
17. When ordering any product from the company the customer agrees that they or their contracted installer will install and maintain all products as per the supplied instructions and have a good understanding of either carpentry, window and door installation, or in the construction industry. Products can be installed and maintained by the customer on a do it your self-basis but the company does not offer any other support including telephone support other than the provided instructions. Upon any request for support via the telephone, e-mail or written formal request customers will be referred to or sent a copy of the original supplied instructions.
18. All claims against the warranty must be made in writing to Support@doorlab.co.uk To ensure claims are recorded correctly no telephone claims will be accepted. You must provide your order number and full address. All claims will be responded to within three to five working days. We do not offer an emergency response and are not responsible for any financial or consequential loss.
19. Site inspections, to ascertain any claim against the guarantee or third-party issue in relation to products supplied will be undertaken at a given fee depending on distance from the company. If the claim against the warranty is valid the cost of the inspection will be fully refunded. If the company does not accept the claim a written report will be provided, and the customer agrees to forfeit the inspection fee without question. This does not affect your statuary rights. Upon inspection, the company at no time will carry out any works or labour.
20. In the event of a claim against the warranty the customer may be requested to supply digital images to support their claim
21. Where goods are supplied only, all guarantees are for parts only no labour.
22. The Guarantee is not transferable.

1. Your Right to Repair or Replace: In the event of any defects or issues with the supplied goods, we reserve the right to rectify such defects through repair or replacement, at no additional cost to you.
2. Full Refund in Case of Inability to Repair or Replace: If in the reasonable judgment of the Company, repair or replacement is not feasible or proves to be deficient, you shall be entitled to a full refund of the purchase price.
3. Customer Notification: The Company will communicate its decision to repair, replace, or provide a refund to the customer within 3 working days after receiving notice of the defects.
4. Damages resulting from improper use, negligence, or unauthorized modifications are not covered under this policy
5. The company cannot accept liability for goods installed on a property that does not meet building regulations, this includes but is not limited to fire escape windows, and trickle vents.
6. Guidance is provided around Energy Rating and U-Values, however, these should not be relied upon. Although all products meet the current legislation for all new build and replacement projects, it is recommended that if any specific certification documentation or similar is required for any product, this should be requested and reviewed before ordering. It is the customer's responsibility to ensure these documents meet their requirements before placing an order.

1. – Delivery

1.1. The company will notify the customer of the delivery date for the goods.

1.2. Delivery will be on the delivery date noted where possible unless any circumstances arise beyond our reasonable control.

1.3. The company will deliver the goods to the delivery address noted on the quotation.

1.4. Except for prior agreement, the company will not deliver the goods if any part of the invoices are outstanding.

1.5. The customer must ensure they can accept delivery of the goods and the customer has personnel and appropriate equipment to unload the goods safely. The company reserves the right to postpone delivery of the goods if it is considered that the company is unable to safely deliver the goods, the customer will be responsible for any costs associated with re-delivery. 

1.6. The company shall have no liability for any failure to deliver the goods if caused by an event beyond the company’s reasonable control or the customer’s failure to provide the company with adequate delivery instructions or failure to comply with clause 1.5.

2-  Returns/Refunds

2.1 Goods cannot be returned once manufactured as they are bespoke and individually ordered to your specifications.

Your warranty commences when you receive your rooflight from Titan and is 

not transferrable. 

Warranty claims need to be made as soon as possible, no longer than 7 days 

from the defect becoming apparent. 

If you need to report a warranty claim, please contact us on 01256 760070 or 

via email to sales@titanaluminium.com

PRODUCT WARRANTY DETAILS 

Fixed EDGE Rooflight 10 year unit seal and frame 

components and ancillary items 

Multipane EDGE Rooflight 10 year unit seal and frame 

Definitions 

Unit seal failure would be indicated by condensation inside the sealed unit. 

If a sealed unit fail within the 10-year period it will be replaced free of charge. 

Frame – the aluminium frame around the glass. 

Electronic motor components – motor fitted in opening rooflights used for the operation of 

the opening rooflight. 

Ancillary items such as rain sensor, wall mounted switch and handheld remote 

Exclusions 

The warranty will not cover any claim arising either directly or indirectly from: 

Any shattering cracking breakage or other damage however caused including glass breakage 

due to nickel sulphide inclusions (NiS) 

Titan Windows Ltd. Shall not be liable for loss of any nature consequential or subsequent, to 

include without limitation, loss of profits, damage, illness, injury or loss of any kind however 

caused to any property, persons, animals or produce arising out of or in connection with, 

whether directly or indirectly the use of the product. 

Any failure or defect outside of the terms of the warranty 

Any failure caused by an accident or external factor where the external factor includes, but 

is not limited to fire, theft, attempted theft or explosion. 

Any failure due to loss of electrical connection on electrically operated rooflights. 

Any failure arising from connection to the incorrect power supply voltage. 

Any failure caused directly or indirectly by any abuse, misuse or other use of this rooflight 

other than which it is intended for. 

Any failure caused by walking on a unit that is not supplied as walk on glass. 

Any failure to follow installation instructions provided or made available to you by Titan Windows ltd