The company does not offer a return policy on the products listed above. All bespoke doors and window products are made specifically for your requirements i.e hinge colour, type of threshold, hardware colour etc. therefore, returns are not possible. The statutory period does not apply to these products as they are all bespoke to your order specifications. All products are made to order and manufactured to your requirements. Goods are not kept in stock
We cannot accept, return or refund items that are listed as they are specially manufactured goods unless they are found to be faulty. If you believe an order or part of an order to be faulty or incorrectly supplied, please contact a member of the after-sales team via email Support@doorlab.co.uk. At this point, we will assess your order details and claim to ascertain whether the fault lies within the manufacturing process. The aftersales team will then liaise directly with you to exchange any goods and offer solutions.
Please note all images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Product. Your Product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our bespoke products are made from Aluminium there is an extra 2-5mm tolerance on all the dimensions and measurements you provide.
The Company reserves the right, in agreement with the Purchaser, to request an Independent Inspection of any allegedly defective goods, or to carry out a mutually agreed inspection to identify whether the goods have been properly installed, used, maintained, stored, or serviced. The Company reserves the right to make a charge to cover any reasonable costs if the goods have not been properly used, installed, maintained, stored, or serviced.
Bespoke or personalized goods are exempt from the right to cancel for a change of mind. Therefore, you only have a right to cancel the contract if the goods do not conform to the contract. If they conform but you simply don’t like them or have changed your mind, the seller is not obliged to let you return them or provide any form of refund.
Please make sure your measurements are correct and accurate and consider the Aluminium tolerance. Unfortunately, we cannot accept the return of a made-to-measure Product if the reason for the return is that you provided us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to made-to-measure Products that are faulty or not as described.
In the event of a breakdown of parts covered under guarantee, the company will always look to replace the parts in the most cost-effective way possible. For example, if an external handle becomes defective, the company will look to replace only the external handle and not both internal and external.
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