we aim to almost always use our vehicles and drivers to ensure high standards of delivery. Delivery terms vary based on the product. Please see below relevant section below.
The company generally offers a 14-75 working day lead time and will usually confirm a provisional delivery date within 14 working days of order confirmation. The company will do all it reasonably can to meet the delivery period advised to the customer. In the case of unforeseen circumstances beyond the company's reasonable control, such as weather, traffic, machinery, and vehicle breakdown, or being let down by suppliers, it will contact the customer and agree on an alternative date. The company will do its best to meet the outlined delivery schedule, but shall not be responsible for any failure to deliver ordered products within these stated time frames.
Force Majeure: The company reserves the right to defer the date of delivery of the Products, to cancel the Contract, or to reduce the quantity of the Products delivered in each case without liability to the Buyer if it is prevented from or delayed in the delivery of any Products due to circumstances beyond its reasonable control.
We strongly advise not booking in builders/installers or arranging plans around your delivery date as this is given in good faith and subject to change due to unforeseen circumstances out of our control such as the weather, traffic, machinery, or vehicle breakdown, or being let down by suppliers. We will endeavour to give you as much notice as realistically possible in these situations. Given this we are unable to give delivery times.
Please be advised our deliveries are a one-man curb-side service. Therefore, should help be required in lifting it is the customer’s responsibility to ensure a suitably able person is on-site to assist the driver in unloading. The company recommends 2 - 3 suitably able persons depending on the goods being delivered.
All deliveries are made on dedicated glazing vehicles capable of carrying large frames, however, it is sometimes necessary to supply the outer frames in kit-form for transportation reasons. As standard, outerframes will be supplied fully assembled unless deemed oversized. Outerframes can also be supplied in kit-form on request, if required for site access reasons. This must be stated in the order notes section if required. If in doubt please contact the company.
Should the customer wish to change their delivery date for any reason, the company requires no less than 48 hours written notice. The company will attempt to meet the customer’s reasonable request. Should the company not be given notice and the delivery fails, the company reserves the right to apply a re-delivery charge.
Deliveries will wherever possible be consolidated into one delivery drop for each order, however, the company may be required at times to split an order into multiple delivery drops. The customer will be informed of this via email once the order has been processed.
Although rare, on occasions incorrect goods are supplied. We therefore request you fully check the specifications (sizes, style, etc) are correct. If you are unhappy with any part of an item supplied, do not begin the installation and instead report it to us. For this reason we again strongly advise against booking in builders/installers or arranging plans around your delivery date
Lead times stated at the time of ordering are not final. All delivery times are from the date we receive a finalised order, online or by e-mail, and when payment is made in full. Any modifications to the order will more than likely result in a delay in the delivery.
Delivery times are Monday to Friday 7:00 am until finished, unless agreed otherwise in writing. You must allow proper access for a long wheel-based van.
The unloading of the vehicle is the customer’s responsibility.
if there are any parking restrictions you must advise us prior to delivery.
If a parking permit is required this must be available on the day of the delivery
Any meter or parking fees are to be paid by the customer.
If there is no one at the delivery address, the delivery will be re-scheduled at the convenience of the company, and the customer will be subject to a new delivery charge. Please note where the customer is eligible for free delivery, charges will still be incurred.
All health and safety precautions and site risk assessments are the customer’s responsibility.
At no time will the company be liable for loss or injury of any kind, due to delivery
All goods when received will be deemed delivered in good order unless stated at the time of delivery.
No claims will be entertained after the day of delivery for damaged or missing articles.
You must not arrange for the installation of the supplied product on the same or next day after delivery to allow for any shortages to be delivered. Any shortages will be delivered as soon as possible but with no specified time limit.
The company is not responsible for any delay to the delivery or installation and any related financial or consequential loss.
At no time is the delivery time the essence of the contract and Door Labs will not accept any claim in relation to a delayed delivery.
All quoted delivery times are subject to specific products ordered and subject to change
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